Online Medical Classes

Where can I get a free online class on customer service and training on everything related to customer serv?

Where can I get a free online class on customer service and training on everything related to customer serv? need help on everything related to customer service in a call center, video on how to answer the phone? deal with difficult customer, starting and closing a call, I mean all information that can help me sharpen my customer service rep skills. need free online class, demos on role play with customers. thanks

Public Comments

1. If you are currently working, some employers will sign you up for a "Providing Excellent Customer Service" workshop (given one-two times a year in most major cities.) Honestly, you'll have to pay for anything online! I learned mine before working customer service by watching the people at work (esp. my momma) ie when you are shopping or at a restaurant. Before you answer a phone, smile (at&t tip). Ask people how you can help them (never "what do you want") and if you cannot answer or solve their issue, ALWAYS refer them to someone else if possible, or find out who can help. People appreciate that than leaving them with no alternatives. Practice treating people as you would want to be treated, and role play with friends for feedback. A seminar or "how to" is okay, but the real key is your own style and attitude (or overcoming a bad one!)